Terms of Service

1. Acceptance of terms

By accessing or using LocationOS you agree to these Terms of Service (“Terms”). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization; “you” refers to that entity.

2. Services

LocationOS provides location intelligence software, APIs, and related professional services (collectively, the “Service”). Features available to you depend on your subscription plan or signed order form.

3. Accounts and responsibilities

• Maintain the confidentiality of your credentials and restrict access to authorized users.
• Ensure all users comply with these Terms and applicable laws, including privacy and data-protection laws when handling location data.
• Notify us immediately of unauthorized access or security incidents involving your account.

4. Customer data

You retain ownership of the data, files, and content you upload to the Service (“Customer Data”). We process Customer Data solely to provide, secure, and support the Service in accordance with our Privacy Policy and, if applicable, our Data Processing Addendum.

5. Intellectual property

LocationOS, including all software, documentation, and content, is owned by Friend Machine, Inc. No rights are granted except as expressly stated. You may not reverse engineer, decompile, or create derivative works of the Service.

6. Fees and payment

Fees are due as stated on your invoice or subscription plan. Late payments may accrue interest at 1.5% per month (or the maximum permitted by law). You are responsible for applicable taxes, excluding taxes based on our net income.

7. Confidentiality

Each party agrees to protect the other’s confidential information with at least reasonable care and to use it only for purposes connected to the Service. “Confidential Information” includes business, technical, and financial information disclosed under these Terms.

8. Warranties and disclaimers

• We warrant that we will provide the Service in a professional manner consistent with industry standards.
• Except as expressly stated, the Service is provided “as is” without warranties of any kind, and we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of liability

To the fullest extent permitted by law, each party’s total liability arising out of or related to these Terms will not exceed the fees you paid to LocationOS in the twelve (12) months before the event giving rise to liability. Neither party is liable for indirect, incidental, special, consequential, or punitive damages.

10. Term and termination

These Terms remain in effect for the duration of your subscription. Either party may terminate for material breach if the breach is not cured within thirty (30) days of written notice. Upon termination we will delete or return Customer Data within sixty (60) days, unless law requires retention.

11. Governing law

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict of law rules. The parties consent to exclusive jurisdiction in the state and federal courts located in Wilmington, Delaware.

12. Updates

We may update these Terms from time to time. Material changes will be communicated via email or in-product notice. Continued use of the Service after updated Terms become effective constitutes acceptance of the revised Terms.